Terms and Conditions

By booking a course you agree to the following terms and conditions:

1. COURSES

1.1     Students may only book a course if they accept the terms and conditions of RUTA Ñ.
1.2     In the event of an error in the online price calculation, RUTA Ñ will confirm the correct price within a period of three days from the purchase date.
1.3     If you have been referred to RUTA Ñ by an agent, you may be bound by said agent’s terms and conditions. RUTA Ñ reserves the right to apply its own terms and conditions.
1.4     The cost of travel to Madrid from the country of origin (and vice-versa) and all optional excursions is not included in the price of the course.
1.5   If a course cannot go ahead due to insufficient student numbers (or force majeure), Ruta Ñ undertakes to refund all amounts paid in full.
1.6    In the event of a serious disciplinary incident or repeated misconduct, the student may be expelled from the course booked with RUTA Ñ  and shall not be entitled to any refund whatsoever (although the company will offer transport to Madrid-Barajas Airport at not cost).
1.7 If a student requires collection or transfer at a time or on a date other than the time or date agreed for the entire group, said student will be required to pay a fee of €60 per journey.

2. ACCOMMODATION

2.1     RUTA Ñ reserves the right to change the accommodation of any student at any time.
2.2     Students are required to pay a €60 deposit for the accommodation with host families. This deposit will be returned on the last day of the course. Please note that part or all of the deposit may be retained if:
•    The room has not been left clean and tidy.
•    The student has caused a disturbance during their stay.
•    The student has damaged furniture or part of the facilities at the property.
2.3 If a student requests and extra night of accommodation, a fee of €40 per night shall be payable (accommodation and breakfast).

3. STUDENT VISAS

3.1     On receipt of full advanced payment for the course, RUTA Ñ will send the letter of invitation to study (course registration certificate) to the address indicated by the student.

4. INSURANCE

4.1     The price of the course includes travel insurance (covering personal assistance, travel delays, luggage protection cover, accidental injury and civil liability).

However, the following aspects must be noted:
4.2     Medical cover: EU nationals are covered by the national health insurance fund. Before travelling, students should request a European Health Insurance Card (EHIC) from their local insurance office.
Non-EU nationals should take out an international insurance policy that is valid in Spain (if they wish to).
4.3     Civil liability insurance (for the student): Students may taken out a civil liability insurance policy that covers them in the event of a claim made against them (if they wish to).
4.4     Civil liability insurance (for the company): RUTA Ñ has a civil liability insurance in place to cover any possible incidents that may occur during the course.

5. PERSONAL DATA PROTECTION

Pursuant to the provisions of Spanish law 15/1999, dated 13 December, on personal data protection, RUTA Ñ hereby informs you that the personal data you have provided will be added to a database owned by RUTA Ñ 2012, S.L. and used solely for commercial and operational purposes. By accepting these terms and conditions you are consenting to the treatment and use of said data for the aforementioned purposes. You have the right to be informed of your rights to access, rectify and cancel said information within the terms stipulated in the legislation currently in force by sending a written request to the following address: Calle Centauro, 4, portal 7, 1º H, 13.005. Ciudad Real – Spain.

6. ACCEPTANCE OR EXPULSION

6.1     RUTA Ñ reserves the right to cancel any student’s classes if they or the corresponding agency have failed to pay for the course in full by the time of their arrival.
6.2     In the event of serious disciplinary incidents, repeated misconduct or infractions of Spanish law, the student may be expelled from the RUTA Ñ course and will not be entitled to any refund whatsoever.
6.3     In the event of third party damages, any expenses resulting from the aforementioned incidents and claimed from RUTA Ñ shall be charged to the student, who shall have no right to any subsequent claim.

7.  RESERVATIONS

7.1     In order to confirm a reservation made on the final day of the booking period (20 days before the course start date), the course must be paid for in full at the time of booking.

8. CANCELLATIONS

8.1     Cancellations before the course start date will only be accepted if notified by e-mail. Written evidence of the cancellation is required.
8.2     Cancellations made within 15 days of the course start date will incur a € 200 fee which will be retained by RUTA Ñ to cover administration and management expenses.
8.3     Under no circumstances shall refunds be made in the event of cancellations for courses that have already begun.
8.4     All refunds will be subject to an administration fee of 4% of the total refund amount.
8.5     All cancellations from students for whom a letter of invitation to study has been issued for the purpose of obtaining a visa will incur a € 200 administration fee that will be retained by RUTA Ñ.
8.6     All refunds will be processed within a period of 15 days from the date of cancellation via bank transfer to the account indicated by the student or the account from which the original payment was made (no other accounts will be valid).

9. PAYMENT TERMS

9.1     To reserve your place on a course you will need to make a payment on account at the time of booking. The remaining balance will need to be paid in full at least 20 days prior to the course start date. If full payment is not received, RUTA Ñ may cancel the programme and the student will not be entitled to a refund.
9.2     For further information on payment methods and details on bank commissions and charges for card transactions, please see our Book a Course section.
9.3     RUTA Ñ shall not be held responsible for printing errors or errors in third-party publications regarding RUTA Ñ.

10. COPYRIGHTS

RUTA Ñ reserves the right to use all possible photographs taken during a student’s stay, unless the student states otherwise on arrival.

11. CONTRACTS

By making a reservation or payment, you are accepting these terms and conditions.

12. REFUNDS

12.1     See point 8 (cancellations).
12.2     Payments can only be refunded to the students who reserved the course. Payments cannot be refunded to anyone other than the student or tutor who paid for the reservation.

13. OTHERS

13.1     RUTA Ñ accepts no liability whatsoever for cases of force majeure (as stipulated by law) of for the actions of students.
13.2     RUTA Ñ reserves the right to accept students aged 16 years or less.